Field Applications Specialist – Tissue Diagnostics – Nashville – Roche – Nashville-Davidson, TN

Roche


Job details
Job Type
Full-time

Benefits
Pulled from the full job description

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401(k)
401(k) matching
Company car

Indeed’s salary guide
  • Not provided by employer
  • $62.1K – $78.7K a year is Indeed’s estimated salary for this role in Nashville-Davidson, TN.
 

Full Job Description
The Position

Territory: Greater Nashville area and throughout TN and KY. Qualified candidates must reside within the Greater Nashville area or be willing to relocate.

Travel: 50% overnight travel required

Job Facts:

This is an exciting time to join Roche Support Network. If you are passionate for problem-solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops, and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals – from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

Why a Field Application Specialist with Roche:

  • Amazing benefits and 401K Match
  • Company car
  • Great growth opportunities
  • Ability to work independently and part of a high performing team

The Opportunity:

The Roche Support Network group is committed to providing industry-defining support to its customers. Primary duties involve acting as the primary liaison/customer representative throughout the implementation process and future Histology application support., Includes planning and coordination for the implementation and customer training, as well as problem-solving issues that arise for customers throughout the life cycle of the solution.

Provides highly visible, self-supervised and self-directed, extensive on-site advisory customer support through the implementation of Roche Tissue instrumentation and tailored customer training on our Roche solutions to meet customer needs based on an individualized assessment of the customer’s personnel, organizational structure, workflow, and maximization of equipment capabilities, which may include: equipment, applications, systems, and IT solutions.

Act as an advisor on customer issues and drive efficiencies & optimization for the customer and Roche through independent analysis and problem-solving. Additionally, will be responsible for increased sales revenue by identifying opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software). Performs these job duties remotely and independently.

Advanced and specialized knowledge generally of a particular area, system, or equipment with regard to technologically advanced instruments and scientific applications. Requires specific training and certification. Utilizes independent judgment and discretion in the analysis of customer particularized needs and issues that arise both during and after the implementation process. May adapt procedures, processes, tools equipment, and techniques to meet the more complex requirements of the position. Independently analyzes and resolves most customer questions and problems and refers only the most complex issues to higher levels.

Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Regular and predictable attendance is an essential function of this highly responsible position.

Who you are:

  • Bachelor’s degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor’s degree in Medical Technology, and/or relevant experience

  • 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment

Preferred Experience:

  • 5 years of previous experience in a histology lab and or a customer-facing role

  • Ability to learn Roche solutions (i.e. histology, digital pathology, IT solutions), and stay current with industry trends.

  • Effective written/verbal communication skills as well as project management experience

  • Effective customer consultative skills which includes advanced scientific knowledge and analysis, exceptional customer engagement, and fostering of strong customer relationships.

  • Demonstrated ability to coach and mentor junior staff and lead by example

  • Can work as a field based individual contributor with independence and autonomy.

  • Can excel in a collaborative virtual team environment

Relocation benefits are not available for this job posting.

#LI-SL2

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people’s lives.

Unless entitled to a reasonable accommodation under applicable law, employees are required to be fully vaccinated against COVID-19 in accordance with customer requirements, the company’s health and safety obligations and/or applicable law or guidelines.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in connection with the on-line application process, please email us at US.Accommodation@roche.com.


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