Field Service Engineer – Digital Pathology – Epredia – Dreieich

  • Full Time
  • Dreieich



Vollständige Stellenbeschreibung
Epredia, a global leader in providing solutions for cancer diagnostics, is dedicated to improving lives by enabling our customers to achieve diagnostic excellence. We’re growing quickly and constantly expanding our team. Find a rewarding career with a diverse group of individuals that share a passion to do work that matters and positively impacts patient lives.
Epredia has an exciting opportunity for a experienced Field Service Engineer with Digital Pathology specialization. In this role you will provide preventative and corrective maintenance to our Digital Pathology products. You will troubleshoot processes to diagnose and resolve technical issues and build successful relationships with our customers.
What you will do:
  • Support instrument demonstrations, installations and networking of digital scanners and tissue micro arrays, software, and peripherals.
  • Performs all pre- planned and ad-hoc Service activities in line with internal procedures and customer regulations.
  • Work closely with Epredia’s sales and applications team to effectively perform remote and onsite demonstration of scanners and software.
  • Provide remote support to customer install base.
  • Provides troubleshooting and resolution of customers’ network connectivity/ LIS technical issues and provides help in understanding of the appropriate use of digital pathology scanners and TMA equipment.
  • Handles requests for the replacement of defective products.
  • Completes, maintains, and processes relevant paperwork and documentation.
  • Ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance.
  • Create and manage technical training presentations.
  • Work closely with manufacturing and quality teams to support product improvements.
  • Is responsible for managing the company’s assets provided, such as car stock/inventory of spares, computer, mobile, general tools, software, company car, manuals etc..
  • Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others).
  • Is responsible for reporting accurately and in a timely manner, all activities as required (e.g. Field Service Reports, Expense Reports, etc.
  • Professional background/qualification in Electronics/Engineering or related subjects
  • Minimum 3-5 years’ Field experience servicing analytical equipment or equivalent applications specialist experience environment with advanced workflow and computer skills.
  • Strong problem solving skills
  • Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
  • Excellent inter-personal, self-motivational and negotiating skills
  • Willingness to travel through Germany as well as the European Territory.
  • For training or special calls, international traveling including all EMEA Territory and the US may be required.
  • Clean Driving License Class B
  • Understanding of TCP/IP Networks
  • Excellent interpersonal and customer service skills.
  • Excellent local language and communication skills, both verbal and written
  • Very good English skills, both verbal and written
Epredia offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and are driven by innovation and the desire to improve the lives of our patients, we encourage you to apply now. Job postings will remain open for a minimum of five business days and are subject to immediate closure thereafter without additional notice.
Epredia does not accept unsolicited third party resumes.
Epredia is an Equal Opportunity Employer.
Our Journey. Epredia is on a journey to create an inclusive environment where we celebrate multiple approaches and points of view. Our goal is to attract, develop and retain the best and brightest from all walks of life and backgrounds. Your candidacy will be reviewed regardless of race, religion, gender, sexual orientation, national origin, disability, age or veteran status.

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vor 30+ Tagen geschaltet


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