Pathology IT Projects technical support specialist – Kettering General Hospital NHS Foundation Trust – Kettering

Kettering General Hospital NHS Foundation Trust

An exciting opportunity has arisen at Kettering General Hospital NHS Foundation Trust for an IT Technical support specialist with an interest in Pathology.

Kettering General Hospital NHS Foundation Trust is an ambitious provider of acute hospital services to a population of more than 300,000 people living across Kettering, Corby, Wellingborough and North Northamptonshire. With a new leadership team in place and strong staff engagement, the Trust is implementing its new and ambitious five year strategy to improve the digital infrastructure and software systems in use across the hospital site.

The primary purpose of the role is to provide IT project support specifically to the Pathology department. Primarily this involves supporting the implementation of a new laboratory information system, Dedalus LIMS, but also several smaller pathology projects to include order communication systems and implementation of digital pathology. The post holder will be an integral member of the Pathology project team with full support from both the Trust ICT department and clinical pathology staff. The position will require good communication skills and an ability to work closely with both internal colleagues and external software suppliers.

The post holder will be responsible for ensuring a systematic, disciplined, analytical and well documented approach to software configuration, testing and implementation, with innovative problem solving to ensure that agreed procedures and standards are met.

To provide a technical and system configuration support service for a small number of high profile projects focused heavily around the trusts pathology department. This will include:

Job Overview
  • LIMS upgrade and internal pathology Order Communications systems
  • To provide an installation service of servers, PCs, peripherals and software to support the Pathology LIMS across the Trust and peripheral sites if required.
  • To assist with the end to end testing of the new LIMS and production and maintenance of system documentation, validation and operational procedures.
  • To ensure that Trust policies relating to system and network security are monitored and upheld.
  • To assist in maintaining the Trust IT hardware Asset register and software inventory.
  • To help rollout new equipment and new/updated interfacing systems.
  • Provide training on a range of systems to clinical IT users on an ad-hoc basis.
  • To assist in maintaining effective order communication systems and processes with GP Practices and provide technical input and project support to wider IT initiatives
  • Assist in data extractions from the various laboratory systems to fulfil statutory audit requirements.
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.

Our Excellence Values:
Compassion

Respect

Integrity

Courageous

Accountable

Job Challenges
  • Working with other IT technical staff to resolve complex IT issues. Concentration required when checking information and when answering queries from staff. Provide complex information on systems to users and other IT staff.
  • Interacting directly and patiently with users who will have a wide range of IT skills. Occasional exposure to upset, angry or confused staff on the phone or in person.
  • Communicating complicated IM&T issues to non IM&T staff/suppliers where there may be barriers to understanding. Rarely dealing with verbally aggressive clients on phone or in person.
  • Working to deadlines, targets, and under pressure. Concentration where work pattern is unpredictable e.g. having to deal with emergency situations / frequent requirement to concentrate for long periods when resolving errors, analyzing data, developing systems.
  • Maintaining their skills base in order to have the necessary technical skills and knowledge to cope with the ever-changing technologies and working practices in IT. This includes researching and testing new hardware and software.
  • Occasional direct exposure to dust, dirt, smell or noise when maintaining / installing equipment. Continuous VDU use.
  • Communicates/trains/demonstrates to individuals and groups, a range of IT issues which can be complex and multi-stranded. Negotiating priorities on IT and systems developments/requirements/ timescales with IT users.
  • Work is managed not supervised. Prioritise own workload within projects. Recognise when to refer to line manager. Workload is unpredictable. Carry Trust communications – frequently interrupted. Required to re-prioritise work to meet business or clinical needs
  • Work with disparate systems to attain a common result.
Principal Duties
  • Responsible for expensive IT equipment and configuration, testing and installation software, maintenance of IM&T equipment. Asset tagging and recording. Analyses user requirements which may require configuration/customising the hardware/software to individual user requirements incl. transfer of IT user’s data. Responsible for the proper and safe use of IT equipment by users. Trial/evaluate new systems, software, and hardware.
  • Be a primary technical resource for Pathology system upgrade and Order Communications and results processes. Maintain the existing GP systems (ICE) and develop, as required by the project team, the user experience for Medway Ordering and reports. Ensure synchronisation between Medway and ICE ordering processes.
  • Allocate and re-allocate tasks and assignments on a daily basis to meet organisational requirements. Ensuring the project manager is updated regarding the progress and outcome of all allocated tasks.
  • Analyze, investigate and resolve complex IM&T queries/data queries and issues/problems e.g. Interpreting system errors and identifying an appropriate solution from a range of options; research complex IT faults via reference material (e.g. technical websites or documentation)
  • To negotiate with Third Party suppliers and other members of IM&T to effectively ensure completion of test plans for upgrades / new systems.
  • Maintain computer systems, user IT accounts, computer hardware, Inputting and manipulating data, information into computer databases, clinical and non-clinical systems; use of fine tools when working on IM&T hardware.
  • To provide assistance, advice, and fault diagnosis for users of Trust IT equipment, systems, and networks. Provide specialist technical advice to all users. Employ expertise to provide a full diagnostic service when fault finding.
  • Provide a source of advice and expertise for users. Communicate, train, and demonstrate systems to
both individuals and small groups, in order to help users maximize the benefits of Trust IT systems.

Works to achieve agreed objectives within agreed deadlines.

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