Senior Implementation Specialist-Ipswich / Colchester – Complete Recruitment Services Ltd – Ipswich

  • Full Time
  • Ipswich

Complete Recruitment Services Ltd

Job details

Up to £45,839 a year

Job type

Full Job Description

Main duties of the job

As Senior Implementation Specialist you will work closely with the Head of IT Project Delivery (LIMS) to:

  • Deliver the Digital Pathology projects from initiation to closure in line with Prince-2 methodology
  • Apply communication skills to engage with key stakeholders to identify and meet pathology service improvements
  • Provide project management expertise and advise, overseeing key workstreams that deliver on the programme of work
  • Manage system integration and interdependencies with other downstream systems
  • Maintain control over risks and issues throughout the delivery of products
  • Oversee system testing and validation to allow for successful implementation
  • Escalate project interdependencies that may impact on the project go live

Job description

Job responsibilities

Key Responsibilities:

  • As lead specialist, propose service development changes for areas affected by specific information system projects across the Trust. Thereby, undertake formal presentations comprising various levels of technical business process information to diverse groups (e.g. Service Managers, Project Boards, Medical Staff Committee, Strategy and Governance Groups) to inform and persuade stakeholders and decision-makers about suggested business process changes, including structured explanations of potentially contentious information
  • Act as the specialist subject matter expert, through direct in-depth and pro-active experience working with supplier system specialists. Provide detailed advice and training to others including the regular ad-hoc provision of system overviews and practical training on systems to specific groups of Trust staff outside and above normal training course content or schedules
  • Analyse, evaluate and develop strategies supported by outline and granular detailed delivery plans to ensure business processes are properly considered as part of any information systems project. Be responsible for planning and demonstrate confidence in advising on the implementation of new and changing business processes to facilitate and realise quality of service delivery and financial benefits. This will include surveys of the marketplace, liaison with IT suppliers, monitoring of key commercial developments and close-working with key stakeholders to prepare business cases, seeking approval for project initiation including the setting out of requirements and the proposal of solution options
  • Plan and undertake departmental and Trust-wide surveys to gather detailed information about current business processes and capacity to ensure systems and processes are able to meet demand. Where appropriate, consider complex and/or conflicting information required to gain agreement on a range of modified processes to support the implementation of new ways of working. Assist Service Managers with policy implementation as a result of changes necessitated by new or changed information systems
  • Set-up and support collaborative structures within internal departments and appropriate external organisations to gain co-operation, share learning and make adjustments to the plans for the implementation of new integrated cross-organisational business processes as necessary
  • Professionally present and conduct workshops for representative groups of clinical and business users, to jointly consider the necessary workforce re-designs required to introduce service resilience and performance improvements through the use of new information systems. Support these groups by coaching and facilitating discussions to nurture creative thinking and problem-solving
  • Identify, compare and explain (translate) complex IM&T issues and options to develop new ways of working to encourage acceptance of new systems and processes
  • Working with Product Owners, be responsible for and lead the system testing/validation activities for each project to ensure new information systems are rigorous, fit for purpose and clinically safe. Where necessary, work with stakeholders to introduce appropriate workarounds for issues found to minimise impacts to the business and overcome barriers and resistance to change
  • Analyse and compare benefits realisation and performance data to ensure new business processes are producing the required outcomes to ensure the continuing viability of new information systems. Use evidence based information to assess the scope for changes or further modernisation
  • Undertake analyses of risks and issues considering complex and/or conflicting information to produce a range of mitigating options, presented to the governing Project Board for the implementation of resolutions or aversion actions
  • Interpret and advise the Trust regarding the range of national regulations, legislation, policy, guidelines and functionality specifications that have implications for projects. Take responsibility for developing and implementing policies for directorate services supporting information systems and for proposing external policies required as a result of information system implementations for the Trust and Local Health System
  • Interpret and be guided by local and national policies to ensure security and confidentiality issues are fully supported across all activities
  • Plan, develop and co-ordinate specific Trust-wide projects using initiative and judgement to make the necessary adjustments to schedules and to ensure the projects stay within the tolerances for time, cost and quality set by the project governance board
  • Put together options for the projects advisory boards consideration, if monitoring predicts these tolerances to be exceeded. Negotiation of project implementation timetables, management of overall project resources, responsibility for and monitoring of actual expenditure against budget
  • Make use of Microsoft Office 365 and specialist software tools to analyse, create and present own documentation (e.g. to describe existing processes, transforming and new processes) and associated comprehensive change plans. Be responsible for the configuration management of all own documentation produced
  • Ensure projects take place within the PRINCE2 Project Management methodology through direct involvement or by providing advice to others. Make effective use of Microsoft Office, specialist project management software packages and the configuration management of all project related documentation
  • Undertake the regular reporting of business process change, testing and project management activities to the Head of IT Project Delivery and other key stakeholders through verbal and written reports, highlighting key information including progress, issues and new or changed risks
  • To be responsible for the day to day co-ordination and supervision of task owners and their motivation, work allocation and prioritisation. Train in own specialisation when required to ensure staff are equipped with necessary system knowledge
  • Act responsibly, be respectful, communicate effectively, demonstrate efficiency and timeliness with key stakeholders and project teams
  • Be responsible for the maintenance and safe use of Information Systems being implemented until they are transitioned to live production and formally handed over to the identified Business-As-Usual function
  • Make use of specialised software tools to manage configurations and data, taking into account any local or national policies, maintenance of live, training and test environments, management of databases, updating of configurations and the operation of interim helpdesks. Thereafter to be responsible for all post go-live project activities

Please see attached job description for full details

Person Specification



  • Planning and control skills
  • Project management/co-ordination track record
  • Identifying key stakeholders and effective engagement
  • Working with a variety of users at all technical levels within the organisation
  • Preparation and development of business cases
  • Track record in managing large projects or multiple medium to small-scale projects
  • Experience of conducting benefits and risks analysis
  • Experience of working in a management position within the healthcare industry – demonstrable leadership skills
  • Budget controls and finance management


  • Knowledge of pathology services and systems
  • Working in a senior project management role
  • Appetite to learn, coach and progress own career

Qualification Essential

  • Masters degree in Health Informatics (IM&T) or equivalent experience
  • PRINCE-2 Foundation


  • Agile methodology
  • ITIL foundation
  • PRINCE-2 Practitioner
  • Scrum master



  • Advanced knowledge of Microsoft Office 365 applications
  • Experience with MS Project and Visio
  • Excellent written and presentation skills


  • Familiar with clinical and administrative systems
  • Personal Skills
  • Essential
  • Ability to lead and motivate a team effectively
  • Able to engage with a variety of professionals from across the organisation
  • Able to manage work and assess priorities within tight deadlines
  • Good written and verbal communication skills.


  • Negotiation skills

Job Types: Full-time, Permanent

Salary: Up to £45,839.00 per year


  • Monday to Friday

Ability to commute/relocate:

  • Ipswich, Suffolk: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • Please complete the below Employer questions

1.Why are you suitable for the role?
2.Past Success?
3.What can you bring for the Company?

Work authorisation:

  • United Kingdom (preferred)

Application deadline: 15/04/2022

Hiring Insights

Application response rate: 66%

Hiring 1 candidate for this role

Urgently needed

Job activity

Employer reviewed job 14 days ago

Posted 22 days ago


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